Assistance technique

Offre de upport Technique
Demande de support technique

De quelles informations devrais-je me munir avant d’appeler l’assistance ?

Avant de nous contacter, veuillez noter le numéro/nom de modèle et numéro de série de votre produit.

De plus le cas échéant, munissez-vous du numéro de version du logiciel de création d’étiquettes que vous utilisez.

Faites en sorte d’être à proximité de votre imprimante QuickLabel. Cela permettra à nos ingénieurs d’assistance technique de répondre rapidement à vos questions.

Assistance en cas d’urgence :


Si vous devez contacter le service d’assistance technique de QuickLabel en urgence en dehors des heures de bureau de 8 h à 17 h 30 HNE, veuillez composer, sans frais, le (877) 757-7310 ou le (401) 828-4000.

Votre appel sera dirigé vers une messagerie vocale qui vous invitera à laisser un message. Un ingénieur d’assistance technique recevra votre demande et vous rappellera rapidement.

En laissant un message, veuillez indiquer votre nom, numéro de téléphone avec ligne directe, nom de société, numéro et nom de modèle du produit et une brève description du problème que vous rencontrez.

Demande de support technique














Astronova Logo

Our manufacturing facilities remain open to meet the needs of our customers

A Message from our CEO

At this unprecedented time, I want to extend my heartfelt wishes to you and your family. Everyone here at AstroNova is thinking of those who may be impacted. We want to let people know that AstroNova remains operational while remaining committed to supporting our customers while keeping our employees healthy and communities safe.

AstroNova is a critical infrastructure industry as our brands QuickLabel, TrojanLabel, and GetLabels supply industries, including medical supply, medical device, pharmaceutical, chemical, janitorial, food, transportation, and defense. As the recent pandemic started to unfold, we took swift action to mobilize many of our global team members to work remotely while enhancing our cleaning procedures and securing our production facilities. Inventories were increased, and we are in regular contact with our suppliers to monitor their status.

We encourage our customers to make sure they have orders in place with us to carry through these unusual times. Please consider re-ordering printing supplies sooner than usual and let us know if you need additional systems to print labels to meet the increased product demand. For assistance, please contact our customer service team if we can support you, sales@astronovaproductid.com or call 877-757-7978 (USA only) or +1-401-828-4000.

Now Offering Free, Online Demonstrations

In just 15-30 minutes, evaluate a label system remotely with a no-obligation demonstration by one of our trained sales professionals.

Remote Tech Support is Available

AstroNova’s technical support team is always available for you – & now receiving support is easier than ever. Now offering virtual, real-time assistance, we’re just a phone call or video conference away for all issues or challenges you may experience.

At AstroNova, our number one core value is “Customer First,” this includes both internal and external customers, and we remain committed to this statement. If we can help in these difficult times, please let us know.

Please stay safe and take care.

Sincerely,

Signature Gregory A. Woods President & CEO